The Art and Science of Keeping Your Cool

Understanding and managing stress -- in all relationships, business and personal!

• What are the "triggers" for stress, in you and in your customers?
• Why do people sometimes "snap" or "lose their cool" over something that seems minor?
• Does "counting to ten" really help control annoyance and defensiveness?"
• How can one become more responsive and less reactive when the pressure is on?
• When there's lots to do, and deadlines to meet, is "multitasking" a good idea?

Explore the science behind stress management, anger management, time management ...and apply the art of making it work for you!  You'll learn some proven tools, techniques and strategies that could make a huge difference to your customer service ... and to your life!
 
This could be the most important workshop you've ever attended!

The Instructor: 
Jerry Posner is an accomplished training specialist, conference speaker, executive coach, author and ukulele player!  For more than 25 years, he's presented engaging and entertaining workshops and programs for a wide variety of clients, locally and nationally.
 
He is considered an expert in the fields of customer service, leadership, communication skills, and as he says, "ways to increase the likelihood of positive outcomes at work ... and in life!"
 
Jerry is also a popular lecturer at Canyon Ranch in Lenox, having presented over 1,800  inspirational, motivational lectures for their guests since 1993. 
 
Raised in Northern New Jersey, he attended Emerson College in Boston, graduating magna cum laude with a degree in mass communications. Jerry lives in Sheffield, with his wife Lynne and their canine companions, Maxwell and Grace.
 
Jerry D. Posner
www.jerryposner.com
413-441-6361
 
LinkedIn: www.linkedin.com/in/jerryposner Jerry's Blog: www.jerryposner.wordpress.com