BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P3D REFRESH-INTERVAL:P3D CALSCALE:GREGORIAN BEGIN:VEVENT DTSTART:20161027T140000Z DTEND:20161027T160000Z X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:The Art and Science of Keeping Your Cool DESCRIPTION:Understanding and managing stress -- in all relationships\, business and personal!\n\n What are the "triggers" for stress\, in you and in your customers?\n Why do people sometimes "snap" or "lose their cool" over something that seems minor?\n Does "counting to ten" really help control annoyance and defensiveness?"\n How can one become more responsive and less reactive when the pressure is on?\n When there's lots to do\, and deadlines to meet\, is "multitasking" a good idea?\n\nExplore the science behind stress management\, anger management\, time management ...and apply the art of making it work for you! You'll learn some proven tools\, techniques and strategies that could make a huge difference to your customer service ... and to your life!\n\n \n\nThis could be the most important workshop you've ever attended!\n\n\n\nThe Instructor: \n\nJerry Posner is an accomplished training specialist\, conference speaker\, executive coach\, author and ukulele player! For more than 25 years\, he's presented engaging and entertaining workshops and programs for a wide variety of clients\, locally and nationally.\n\n \n\nHe is considered an expert in the fields of customer service\, leadership\, communication skills\, and as he says\, "ways to increase the likelihood of positive outcomes at work ... and in life!"\n\n \n\nJerry is also a popular lecturer at Canyon Ranch in Lenox\, having presented over 1\,800 inspirational\, motivational lectures for their guests since 1993. \n\n \n\nRaised in Northern New Jersey\, he attended Emerson College in Boston\, graduating magna cum laude with a degree in mass communications. Jerry lives in Sheffield\, with his wife Lynne and their canine companions\, Maxwell and Grace.\n\n \n\nJerry D. Posner\n\nwww.jerryposner.com\n\n413-441-6361\n\n \n\nLinkedIn: www.linkedin.com/in/jerryposner Jerry's Blog: www.jerryposner.wordpress.com X-ALT-DESC;FMTTYPE=text/html:Understanding and managing stress -- in all relationships\, business and personal!\n\nExplore the science behind stress management\, anger management\, time management ...and apply the art of making it work for you! \; You'\;ll learn some proven tools\, techniques and strategies that could make a huge difference to your customer service ... and to your life!
\n \;
\nThis could be the most important workshop you'\;ve ever attended!
\n
\nThe Instructor: \;
\nJerry Posner is an accomplished training specialist\, conference speaker\, executive coach\, author and ukulele player! \; For more than 25 years\, he'\;s presented engaging and entertaining workshops and programs for a wide variety of clients\, locally and nationally.
\n \;
\nHe is considered an expert in the fields of customer service\, leadership\, communication skills\, and as he says\, "\;ways to increase the likelihood of positive outcomes at work ... and in life!"\;
\n \;
\nJerry is also a popular lecturer at Canyon Ranch in Lenox\, having presented over 1\,800 \; inspirational\, motivational lectures for their guests since 1993. \;
\n \;
\nRaised in Northern New Jersey\, he attended Emerson College in Boston\, graduating magna cum laude with a degree in mass communications. Jerry lives in Sheffield\, with his wife Lynne and their canine companions\, Maxwell and Grace.
\n \;
\nJerry D. Posner
\nwww.jerryposner.com
\n413-441-6361
\n \;
\nLinkedIn: www.linkedin.com/in/jerryposner Jerry'\;s Blog: www.jerryposner.wordpress.com
\n \; LOCATION:Columbia County Chamber of Commerce 1 North Front Street Hudson\, NY 12534 UID:e.2656.477 SEQUENCE:3 DTSTAMP:20260518T152114Z URL:https://business.columbiachamber-ny.com/events/details/the-art-and-science-of-keeping-your-cool-10-27-2016-477 END:VEVENT END:VCALENDAR