Emergency Responder Leadership Academy: Strengthening EMS and Preparing for the Difficult Future Ahead

Strengthening EMS and Preparing for the Difficult Future Ahead September 20, 2019 8:00AM-4:30PM Columbia-Greene Community College 4400 Route 23, (Theatre) Hudson, NY The purpose of this program is to provide an educational forum for leaders in Emergency Medical Services to discuss some of the most pressing and critical issues that affect EMS for-profit and not-for-profit agency systems and personnel. This unique program format and straight-forward discussion will support leaders in EMS with overviews of: ? Comprehensive discussion of fitness for duty ? Advocacy importance and techniques ? The changing dynamic of EMS through partnerships, mergers & consolidation ? Conflict Resolution ? The importance of effective customer service ? Overview of understanding LGBT community health AGENDA 8:00am - 8:30am Registration & Continental Breakfast 8:30am - 8:45am Welcome & Introduction 8:45am - 9:45am Fitness for Duty - Sean Britton 9:45am ? 10:45am Advocacy Techniques for Sustainability - Alison Burke 10:45am - 11:00am Break 11:00am - 12:00pm Partnerships, Mergers & Consolidation - Terry Hannigan/Steve Kroll 12:00pm-12:30pm AM Q&A 12:30pm ? 1:15pm Networking Lunch 1:15pm-2:15-pm Effectively Managing Conflict Resolution - Doug Wildermuth 2:15pm-2:30pm Break 2:30pm-3:30pm Customer Service - Dan Blum 3:30pm ? 4:00pm LGBT Community Health - Rob Conlon 4:00pm-4:30pm PM Q&A This program will provide 6 hours of continuing education credits (1 Operations - CORE /5 Preparatory - CORE). Attendees will receive program credits, course materials, continental breakfast, and lunch. To receive credit for this program, attendance at entire event is required. Partial credit will not be given. Registration fee is $125 per attendee. Refunds will not be offered. Attendees must register individually Online at Eventbrite at: https://erla2019.eventbrite.com Registration deadline is September 9, 2019